Logging into NextGen CounterPOS and starting a new shift.

Owned by Bryan Alborough
Last updated: May 23, 2024
2 min read

CounterPOS works around the concept of POS Shifts to track all sales. 

Note that in NextGen applications such as counterPOS, we refer to POS devices instead of “tills”. Thus instead of a “till shift” as we would have in Legacy applications, we have “POS shifts”.

A POS Shift is an active session where a cashier is working on a POS device and is able to process customer's orders. 

If cashiers work in shifts for example morning and evening shifts, once the first cashier has finished their shift, the till shift must be ended. 

Follow the below steps on how to log in and start a new till shift:

The cashier can use the password as set in the Aura Portal, or Backoffice if using a mixed legacy/nextgen setup.

A cashier can use a combination of numbers and letters as a password only if a keyboard is connected to the POS device.

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Once you have typed your password, you can press enter on the keyboard or click/press the green tick to log in.

Now that you are logged in you will be asked if you want to Start POS Shift. Tap New POS Shift to open a new shift for sales. If you select Dismiss you will not be able to process any sales.

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Note that you may be prevented from starting a shift if there are outstanding cashups that need to be attended to. Post these cashups first before starting a shift.