{"xsrfToken":"b0baddf57b36122b8e1566ee4cc13bd607b5a7e6_lout","branding":{"id":"2","key":"as","name":"Aura Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#132545","headerLinkHoverBGColor":"#132545","headerBadgeColor":"#132545"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/31d45661-6b83-4e23-9401-5cc94126f4eb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjU0ZDJlNy03ZTQ0LTQ5OWYtODE0YS01MWEzMThiNTMwOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMxZDQ1NjYxLTZiODMtNGUyMy05NDAxLTVjYzk0MTI2ZjRlYiI6WyJyZWFkIl19LCJleHAiOjE3NDg2MjUzNzgsIm5iZiI6MTc0ODYyNDc3OH0.yvrNdueuxplf8BkiZVYRVYHJ4HskOjM7Ve0GR0fV4U8&client=b254d2e7-7e44-499f-814a-51a318b53098&mode=fit","logoId":"31d45661-6b83-4e23-9401-5cc94126f4eb","isLogoAvailable":true,"helpCenterTitle":"Cosoft's Aura POS Helpdesk Portal","sharedPortalName":"Helpdesk Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Cosoft's Aura POS Helpdesk Portal","sharedPortalName":"Helpdesk Portal","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#073665","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cd39a414-fd54-4035-9e3c-c76cd0aba886/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjU0ZDJlNy03ZTQ0LTQ5OWYtODE0YS01MWEzMThiNTMwOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkMzlhNDE0LWZkNTQtNDAzNS05ZTNjLWM3NmNkMGFiYTg4NiI6WyJyZWFkIl19LCJleHAiOjE3NDg2MjUzNzgsIm5iZiI6MTc0ODYyNDc3OH0.C1eDvyLF6oZwNgfgQ2OMZlpb8JdjQxqdoQ5OQDblxE0&client=b254d2e7-7e44-499f-814a-51a318b53098&height=300&mode=fit","bannerMediaApiFileId":"cd39a414-fd54-4035-9e3c-c76cd0aba886","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"as","projectId":10526,"serviceDeskId":2,"name":"Aura Helpdesk","description":"<p>Welcome! You can raise a request for Aura Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"8","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10898,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[8],"key":""},{"id":"10","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10911,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10911","groups":[8],"key":""},{"id":"9","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10836,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10836","groups":[8],"key":""},{"id":"13","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10897,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10897","groups":[8],"key":""},{"id":"14","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10901,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10901","groups":[8],"key":""},{"id":"34","name":"Technical helpdesk assistance","descriptionHtml":"","callToAction":"Technical helpdesk assistance","introHtml":"","icon":10932,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[8],"key":""},{"id":"30","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10933,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[],"key":""},{"id":"64","name":"Database Audit","descriptionHtml":"","callToAction":"Database Audit","introHtml":"","icon":11006,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[],"key":""},{"id":"11","name":"Email request","descriptionHtml":"<p>Please remember to include the brand, store name, Aura store ID as well as your cellphone number and name so that we can assist you as quickly as possible.</p>","callToAction":"Email request","introHtml":"<p>Request received from your email support channel.</p>","icon":10934,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"66","name":"Online orders support","descriptionHtml":"","callToAction":"Online orders support","introHtml":"","icon":11126,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11126","groups":[],"key":""},{"id":"29","name":"Phone support","descriptionHtml":"","callToAction":"Phone support","introHtml":"<p>Tickets captured by helpdesk agents</p>","icon":10935,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10935","groups":[],"key":""},{"id":"46","name":"Remote Installation","descriptionHtml":"","callToAction":"Remote Installation","introHtml":"","icon":10984,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10984","groups":[],"key":""},{"id":"45","name":"Reports Analysis","descriptionHtml":"","callToAction":"Reports Analysis","introHtml":"","icon":10980,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[],"key":""},{"id":"65","name":"TJ Integration","descriptionHtml":"","callToAction":"TJ Integration","introHtml":"","icon":11121,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11121","groups":[],"key":""},{"id":"33","name":"WhatsApp","descriptionHtml":"","callToAction":"WhatsApp","introHtml":"","icon":10944,"iconUrl":"https://cosoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Visible in portal"}],"orderMapping":{"8":[8,10,9,13,14,34],"3":[8,10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a4b9ad24-664f-3246-895b-572bbae33f7d","appLinkName":"System Confluence","appLinkUrl":"https://cosoft.atlassian.net/wiki","spaceKey":"ASK","spaceName":"Aura Support Knowledgebase","spaceUrl":"https://cosoft.atlassian.net/wiki/spaces/ASK","isServer":false},"labels":[],"projectKey":"AH","serviceDeskId":2,"kbLinkDomainURLs":["https://cosoft.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMjU0ZDJlNy03ZTQ0LTQ5OWYtODE0YS01MWEzMThiNTMwOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg2MjU5NzgsIm5iZiI6MTc0ODYyNDc3OH0.A2fltFKfApLnHnh36_At4PCH1c4q9CZWpy-YYJFHlE0","targetCollection":"upload-project-10526","endpointUrl":"https://api.media.atlassian.com","clientId":"b254d2e7-7e44-499f-814a-51a318b53098","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"2f9d523c-c209-4fc8-b999-e217ebdc92bd","name":"Support Policies and Contact Details","description":"Policy updates and notifications, Contact Details","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/2f9d523c-c209-4fc8-b999-e217ebdc92bd","lastUpdated":"1675431058616","createdAt":"1675430969832"},{"id":"09203add-d85b-4f11-b92a-d795360b1c38","name":"Aura Legacy POS","description":"Articles and solutions focused on our legacy pos applications, such as Invoicing and Backoffice","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/09203add-d85b-4f11-b92a-d795360b1c38","lastUpdated":"1745329888026","createdAt":"1678099891953"},{"id":"222630cc-7264-4f60-b0c0-fc6ed7ede7e7","name":"Self-Service Terminals","description":"Articles and Solutions that focus on Cosoft's Self-Service Terminals","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/222630cc-7264-4f60-b0c0-fc6ed7ede7e7","lastUpdated":"1722938005394","createdAt":"1678099965042"},{"id":"a89b4fbf-d425-4148-9477-b4c7a3e8c32c","name":"Aura Hardware","description":"Solutions for Cosoft-supplied and supported POS hardware.","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/a89b4fbf-d425-4148-9477-b4c7a3e8c32c","lastUpdated":"1725533715029","createdAt":"1678100003727"},{"id":"b3cea99e-1fcc-46c2-a22d-bfb8f86458ff","name":"Online Ordering/Integrations","description":"Solutions for Online Ordering and other Aura integrations such as Nomad, Yumbi and Wicode","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/b3cea99e-1fcc-46c2-a22d-bfb8f86458ff","createdAt":"1678100057616"},{"id":"4dfe114b-3622-495c-81be-4f0239f9dca0","name":"Aura Mobile POS","description":"Information and support for Aura's Mobile POS application","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/4dfe114b-3622-495c-81be-4f0239f9dca0","createdAt":"1678100091166"},{"id":"e1e450d1-b0e3-4575-9066-e2754e9ca0da","name":"Kitchen Workflow Manager","description":"Solutions and guides for Aura's KDS system called Kitchen Workflow Manager","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/e1e450d1-b0e3-4575-9066-e2754e9ca0da","createdAt":"1678100131965"},{"id":"7d8855b9-091e-4f62-8bc7-4c5b24aa3ade","name":"NextGen CounterPOS","categoryUrl":"https://cosoft.atlassian.net/servicedesk/customer/portal/2/topic/7d8855b9-091e-4f62-8bc7-4c5b24aa3ade","lastUpdated":"1733380087328","createdAt":"1733380079719"}]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=2&location=header&xdm_e=https%3A%2F%2Fcosoft.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxMjFkNzEyNDE3NGMwN2NlYjQwMjJjYjFjOTU4MDA1OWNjYjJhMDM2NDNiMGFhMmQ2MWExZmIxMTkyMTUzODkwIiwiaXNzIjoiamlyYToxNjEzMjEyOSIsImNvbnRleHQiOnt9LCJleHAiOjE3NDg2MjU2NzgsImlhdCI6MTc0ODYyNDc3OH0.AFDcyq_6r57Yr4Re5OyxbTvYM4LT1me85SWbjQn6MJg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6MTYxMzIxMjkiLCJjb250ZXh0Ijp7ImxpY2Vuc2UiOnsiYWN0aXZlIjp0cnVlfSwibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2Nvc29mdC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9jb3NvZnQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQUgiLCJpZCI6IjEwNTI2In19fSwiZXhwIjoxNzQ4NjI1Njc4LCJpYXQiOjE3NDg2MjQ3Nzh9.wyn7LKHDHoT_OIUy7DfQsOgIZhjumRQ7C8HaNFBK-Bk\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://cosoft.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://cosoft.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"AH\\\",\\\"id\\\":\\\"10526\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"AH\\\",\\\"project.id\\\":\\\"10526\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"Africa/Johannesburg\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://cosoft.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}