Aura POS Hardware Warranties

Cosoft sells the following brands of hardware. Each has their own warranty:

Walk in warranty definition

A walk in warranty means that the repairs will be covered by the manufacturer. The cost of getting the hardware to our service center in Midrand is not covered by the warranty, nor is a callout to the site for technical assistance, re-installing it, temporarily re-routing printers, troubleshooting etc.  All these extra costs can be covered by purchasing our optional maintenance contract.

Out of box failures

A hardware failure in the first 6 weeks will be deemed an out of box failure and therefore labour costs and callouts to the site will be covered by Cosoft.

UPS Batteries

Unfortunately UPS batteries are not covered by a warranty unless the UPS has a battery management system and this will only be found in larger UPS’s and inverters. The small 600va and 100va UPS’s are not able to protect the battery from going completely flat. When these batteries are run below 20% of their charge, their lifespan is significantly shortened. With the amount of loadshedding we are currently having, UPS’s will not last more than 1 year if they go completely flat with every loadsheeding cycle. What you can do to protect them and ensure they last longer is to turn all the computer hardware and screens off at night. Also, when there is loadshedding, remember to safely shutdown the computers and turn off the printers and monitors before the UPS’s run flat. Alternatively, enquire with sales about Cosoft’s new and innovative UPS battery management system.