Should a transaction processed via the Transaction Junction Cloud Payment option need to be refunded, this can be done via the Aura Cloud Portal. Use the following steps to do so:
Log into the Aura Cloud Portal using the login details provided by Cosoft:
https://portal.aurapos.com/First, select your Store Name from the top-right dropdown menu.
From the menu on the left, click System Admin
Then select Transaction List to see a list of all transactions processed via Cloud Payments:
Using the date and Order number as reference, locate the transaction you wish to refund, and click Refund.
You will be presented with a Create Refund Requestpage where you will need to capture the following information:
Till - Select the till this refund must be processed to.
Payment Method - Specify the payment method which you are refunding (In this case, TJ Card/Card Payment)
Amount Requested - Input the amount required to be refunded, with the maximum being the value of the invoice.
Reason - Capture notes as to the reason of this refund for reference.
Click Submit. It may take a few minutes to send and confirm the request with the payment provider:
Once completed, click Close. The transaction is now refunded.