How do I add or edit an over-ring reason?

Aura BackOffice allows for overring reasons to be created an altered as needed.

Overring Codes

Go to BackOffice> Lists> Overring Codes:

The following screen will open:

Click on the “+” sign and the Edit panel will appear:

Enter a description as well as a reference number for your Overring code in the window that come up:

• The “Active” option needs to be ticked so that you are able to use this overring reason on Invoicing. 

• The “Hoax” option is for reporting purposes as the system will be able to flag a previous customer that has been set as Hoax on the system. 

Once you have created your overring code in BackOffice, close Invoicing on the tills at the front and reopen them in order for the changes to take effect.