A Menu Item is not printing to Kitchen Printer or displaying on the Kitchen Screen

Cause: 

Menu item may not be assigned to the Kitchen Printer in Backoffice.

Solution:

In Backoffice, click Lists > Menu > Kitchen Printer Wizard. Items displayed on the left column are unassigned to any printers. 

To assign an item, click the item’s checkbox (click All if assigning all items) then click the kitchen printer you wish to assign it to. 

Click Assign all selected items to the selected printer. If the items disappear from the left, then they have been assigned.

You can tick or untick printers for each item, or right-click to clear or add items in an entire category.