RustDesk Installer

Download RustDesk (Cosoft Hosted):

http://ftp2.cosoft.co.za/Rustdesk_Cosoft_Hosted-1.4.8.1.exe

Download and run the installer above when a member of our support team asks you to, or ahead of a scheduled remote support session.

Our Remote Support Approach

We only connect to your device remotely when it's genuinely necessary to resolve your issue. Before requesting a remote session, we'll always try to solve the problem first through other channels — a phone call, live chat, email, or by sharing relevant documentation.
If remote access is needed, we use RustDesk connected through our own privately hosted server as our sole supported remote access platform. This gives us a secure, consistent way to assist you without relying on third-party services.
Please note: if you're unable or unwilling to use RustDesk via our hosted server, we won't be able to provide remote login support. In that case, we'll continue to assist you through the alternative channels below.
Other Ways We Can Help:

• Telephonic support – talk an issue through with our team directly

• Live chat – get quick answers without a call

• Email support – for non-urgent or detailed queries

• Documentation & knowledge base – we can share step-by-step guides and public knowledge base links so you can resolve issues yourself