Customer Notice: Change in Remote Support Software

Dear Valued Cosoft Client,

As part of our ongoing improvements to security and support efficiency, we have migrated from AnyDesk to RustDesk as our official remote assistance software.

• AnyDesk will no longer be used by Cosoft Support.

• RustDesk is now our dedicated tool for secure remote support.

RustDesk should already be installed on your store server PC. When our support team requests access, simply provide the RustDesk Connection ID and Password displayed on your screen.

Please follow these quick steps to install it:

1. Click Start Menu on your store server PC.

2. Search for “RustDesk” — if nothing appears, continue below.

3. Open your internet browser and go to this link:

4. https://github.com/rustdesk/rustdesk/releases/tag/1.4.4

5. Download RustDesk and run the installer.

6. Once opened, keep the app running and provide the ID and Password to the support agent.

Moving to RustDesk allows us to:

Enhance connection security

Improve speed and reliability

Better support multi-store and remote environments

If you have trouble locating or installing RustDesk, please contact the Cosoft Helpdesk and we’ll be happy to assist you.

Thank you for your continued support!

– Cosoft Support Team