Should a transaction processed via the Transaction Junction Cloud Payment option need to be refunded, this can be done via the Aura Cloud Portal. Use the following steps to do so:
Log into the Aura Cloud Portal using the login details provided by Cosoft:
https://portal.aurapos.com/First, select your Store Name from the top-right dropdown menu.
From the menu on the left, click System Admin
Then select Transaction List to see a list of all transactions processed via Cloud Payments:
Using the date and Order number as reference, locate the transaction you wish to refund, and click Refund.
You will be presented with a Create Refund Requestpage where you will need to capture the following information:
Till - Select the till this refund must be processed to.
Payment Method - Specify the payment method which you are refunding (In this case, TJ Card/Card Payment)
Amount Requested - Input the amount required to be refunded, with the maximum being the value of the invoice.
Reason - Capture notes as to the reason of this refund for reference.
| Note |
|---|
IMPORTANT - When you set the till where the refund is going to be processed in the portal and click Submit, the pin pad on the till will light up. The customer then needs to present the same card they used for the transaction to process the refund. |
Click Submit. It may take a few minutes to send and confirm the request with the payment provider:
Once completed, click Close. The transaction is now refunded.
| Info |
|---|
Note that once a refund is processed on the Portal, the order will still need to be over-rung on Invoicing. From Invoicing, select the refunded invoice, and click O/R [F3] and set the over-ring reason.  |